Town-by-town coverage across Medway
GlassStones cleans windows right across Medway: Chatham, Gillingham, Rainham, Rochester, Strood and the villages between them. Most of the work here is regular domestic rounds, with shopfronts, offices and small commercial units alongside. Wherever you are in Medway, the same method and the same standard applies.
Every clean is done with a pure water system fed through a water-fed pole. The water is filtered until the minerals are stripped out of it, so when it dries on the glass there is nothing left behind. No detergent film, no chalky spotting, and no ladders leaning on your guttering or standing in your borders.
What a window clean includes
Glass, frames, sills and doors are all included as standard. In practice that means:
- Every accessible pane, front and rear
- Frames and rubber seals wiped down
- Sills and ledges cleared of grit and cobwebs
- Front and back doors, glass panels included
Conservatory roofs are priced separately. They take longer and need a different approach, so tell us if you have one and we will quote for it properly rather than tack it on.
Choosing how often we come
Most Medway customers settle on a regular round. It keeps the cost per visit down and stops dirt building up to the point where it takes real work to shift.
A first clean normally costs about double a standard clean, because the first visit always takes the longest. Years of build-up has to come off the frames, seals and sills before the glass will stay clear. Choose a regular package and we waive that, so you pay the package rate from the very first visit. The waiver assumes your first three cleans; the terms explain what happens if you stop sooner.
Why customers in Medway stay with us
The equipment does the hard part
A water-fed pole reaches upper-floor windows from the ground. That matters in Medway, where a lot of the housing is Victorian terrace and 1930s semi with dormers and sash windows well above comfortable ladder height. Working from the ground is safer for us and far less intrusive for you, and it reaches glass over conservatories, extensions and awkward side returns that a ladder cannot get near.
The same principle runs through the rest of what we do. Gutters are cleared with a ground-based vacuum instead of by climbing, which is quicker and leaves your roofline alone. If you want that done alongside your windows, our gutter cleaning service across Kent page sets out what is included.
Turning up, and telling you when we cannot
Reliability is most of this job. A colleague confirms your details and your slot before we start, and if weather or a van problem pushes things back we let you know rather than leave you guessing. Pure water works fine in cold weather and light rain, so a grey day is not a reason to skip your round.
Insured, and accountable
We are fully insured, and every clean carries a 100% satisfaction guarantee. If something has been missed, say so and we will come back and put it right. We hold a 4.9 out of 5 rating and look after more than 1,400 active customers, and most of that has come from people in Medway recommending us to a neighbour.
Towns and areas we cover
If you are just outside those, ask anyway. We cover a wide part of Kent and can usually add a nearby road to a round that already runs past it.
Shops, offices and commercial premises
Shopfronts, offices, salons, surgeries and small industrial units are all part of the round. Frequency is the main thing to settle. A shopfront on a busy Medway high street usually wants a 4-weekly clean, while a first-floor office is often fine at 8-weekly. We work around your opening hours where we can, so the front of the shop is not blocked while customers are arriving.
Getting a price, and what happens next
For window cleaning you can get a figure straight away with our instant online window cleaning quote. It asks for property type, bedroom count, features such as a conservatory or bay windows, how you get to the rear, and how often you want us. That is enough to price most houses accurately without anyone coming out.
If your property is unusual, for example a large detached with a lot of glass, restricted access, or a commercial site, send the details over and we will come back to you with a price.
Once you book, a colleague calls to confirm everything and answer any questions. We will not commit to a date through the website. Scheduling does that once your address sits in the right round, which is how you end up with a day we can actually keep.
Payment is simple. Regular customers go on GoCardless, which collects automatically after each visit, so there is no chasing and nothing to leave out for us. One-off jobs get an invoice with a secure card link. Bank transfer and cash are both fine if you prefer.
For an overview of how we work and what a Medway clean includes, see our main Medway window cleaning page.